HMC OPS S. Of R. L. de C.V. Operator of the "Hotel Mamá Carlota", with address at 15 de Mayo 24 Col. centro CP 76000, Querétaro, Qro. is responsible for collecting, treating, using, protecting and, if necessary, deleting your Personal Data.

 

You can contact us through our office of Protection of Personal Data at the following address:

 

Calle 15 de Mayo 24 Col. centro CP 76000, Querétaro, Qro

 

Phone: 52 (442) 7579667

 

These data will be collected only and exclusively for the following purposes:

 

(i) process your reservation at the Hotel Mama Carlota;

(ii) request, contract, change or cancel services;

(iii) make payments;

(iv) request an invoice or digital tax receipt;

(v) request a quote or service information;

(vi) contact the Customer Service Department;

(vii) receive print advertising or through electronic means, including communications for online marketing purposes, or telemarketing about our services;

(viii) participate in surveys on the quality of our services;

(ix) participate in the loyalty program of the Hotel Mama Carlota;

(x) Share your comments or suggestions about our services.

(xi) conduct studies on the demographic data, interests and behavior of our clients;

(xii) carry out market and consumer studies in order to offer personalized services, as well as advertising and content more suited to their needs;

(xiii) develop internal statistics that indicate the services most appreciated by you;

(xiv) collect information from debit cards or credit cards used for the payment of services;

(xvii) send you the notification of offers, notices and / or promotional messages via printed and / or electronic means;

(xviii) collect information about their consumption preferences;

(xix) so that Hotel Mamá Carlota can comply with the different obligations provided for in the Federal Law on Data Protection in Possession of Individuals (LFPDP) and the regulations issued or related to it, and other laws or administrative provisions at the level federal as a local.

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For the purposes indicated in this Privacy Notice, we can collect your personal information in different ways: When you stay at the Hotel Mamá Carlota and require registration forms, when you visit our website, when you request a quote to any area of ​​the hotel, when you use a service provided by and / or dependent on Hotel Mama Carlota and in general when personal data are obtained through the means allowed by law.

 

The Personal Data that we obtain directly can (among others) be:

 

    1. Name

    2. Address.

    3. Telephone.

    4. Email.

    5. Bank account.

    6. Official Identification.

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The Personal Data that we obtain through our website may (among others) be:

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    1. Name

    2. Address.

    3. Telephone.

    4. Email.

    5. Credit card.

 

The Hotel Mamá Carlota does not obtain by any means sensitive personal data of any person and in any case if it were to require any personal data of these characteristics will always be sought the express authorization of the owner to treat this data.

 

You can at any time limit the use or disclosure of the personal data provided and / or request to stop sending advertising messages from the Hotel Mama Carlota to the address and telephone number indicated by the hotel, which will always be accused of receipt and will indicate that from that date will stop receiving advertising information of the Hotel.

 

You can also exercise your rights of Access, Rectification, Cancellation and Opposition (ARCO) at any time with respect to the Personal Data that you have provided to us, which may be exercised in the following manner:

 

1) You can contact our office for the protection of Personal Data through email, telephone or in person (the information of the designated office is in the second paragraph of this notice) who will send you and / or In your case, it will indicate how to fill out the application corresponding to the ARCO Law that you wish to exercise. Another option could be to indicate if the formats are available through the network.

2) Once the application for any ARCO right that you wish to exercise has been duly completed, the following document must accompany your request:

• Official identification with which proves to be the holder of the Personal Data or document with which it proves to have power of this one to exercise the Right in its name.

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3) The person who helps you in the office of Protection of Personal Data will indicate the response time and the means through which it will be made available.

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The procedure will always be free, and only the owner must cover the cost of the means of disposition of the response (sending by certified mail and / or copies); However, if the owner reiterates his request within a period of less than twelve months, the provisions of article 35 of the Federal Law on Personal Data in Possession of Individuals will apply.

 

The authorization granted by this means for the treatment of Personal Data provided to the Hotel Mama Carlota, for the purposes indicated may be revoked by the owner upon written request sent and signed by the owner to the office Protection of Personal Data attaching a copy of official identification that proves his personality.

 

Hotel Mamá Carlota reserves the right at all times to make changes to this privacy notice, these modifications may be consulted:

 

a) Directly at the Hotel Data Protection offices.

b) In the notices that are in our electronic page

 

The COOKIES and WEB BEACONS

 

In accordance with the provisions of the Federal Law on Protection of Personal Data in Possession of Individuals we inform you that the body in charge of monitoring compliance with this law is the Federal Institute of Access to Information and Data Protection (IFAI) .